Health & Social Care
Health and Social Care
The UK healthcare market can be separated between: public healthcare (the NHS), private healthcare (and private medical insurance) and other healthcare services, covering complementary and alternative medicine [CAM] and palliative and hospice care.
The industry is under intense scrutiny by the government and immense pressure by the public to improve service delivery. Facing rising costs of care, staff shortages, bed blocking, the rationalisation of service provision, rising problems of antibiotic-resistant infection, an ageing population and the problems in long-term care funding and provision, the challenge is complex and requires better customer relationship management from service providers.
[Source: Keynote 2005]
For more information on the Health and Social Care sector please search the Skills for Care website http://www.skillsforcare.org.uk/
Business Development Team
- Laura Holmes is the business development manager for Health and Social Care and is responsible for developing training for this sector. She holds a HND in Care Practice and has worked in the health and social care sector for eight years.
Managing senior projects for the Dementia Support Service and developing pilot projects involving assistive technology and carer support groups, she has made inroads into improving service quality and customer satisfaction within the industry.
